Efficient Virtual Assistant Phone Answering Services for Your Business
While customer service has expanded to multiple channels, a recent report by the Contact Center Satisfaction Index (CCSI) shows that 76% of customers still prefer using the phone when needing customer service. It's not unusual for there to be seasons when your phone usage just skyrockets, and you can't handle it alone. Luckily, Ding A Ling's effective virtual assistant phone answering service is there to help you in Jupiter, Florida; Port Saint Lucie, Florida; Palm City, Florida; Sparta, TN; and Cookeville, TN.
Besides customer service, phone calls are an essential part of business communication. They allow owners, managers, and leaders to communicate with each other without having to commute to meetings. Hence, regardless of your business's size and sector, you'll need staff to help you with call handling.
Why use virtual assistants for your business communication instead of AI?

AI has blossomed recently, and though it may seem like a cost-effective and straightforward way to automate business communication, it currently lacks the emotional intelligence and more advanced thinking process to respond to intricate situations beyond documented procedures.
This doesn't mean that AI chatboxes are useless or you can’t use them, but they can't replace your entire customer service force in their current state. Virtual assistants understand that phone calls are more than information transfers; they are human connections contributing to client engagement with your business.
Phone calls are reassuring.
Humans are social beings by nature, and we often rely on each other to make decisions. Hence, sometimes, all a customer needs to decide to use your service or product is a friendly voice to assist them and convince them they're making the right decision.
Customer support is more than just answering questions or resolving complaints. It is about your business's friendly face to customers and making them feel valued, seen, and cared for.


Phone calls are for immediate matters.
Customers call you because they feel their concerns are time-sensitive and must be resolved quickly. Talking with professional answering agents helps them think the solution will come faster. Even when the agent can’t fix the issue in the same call, a sense of relief comes with knowing another human being is involved in your problem and is not a message growing old in an inbox.
Outgoing phone calls can be stressful.
Sourcing quotes, seeking partnerships, and acquiring outsourced services for your business can be stressful. Now, imagine having to call every client with a complaint or question to answer them personally. This may be great for a starter business, but it can become stressful for a small or medium business that handles hundreds of daily calls. Virtual assistant phone answering services can handle all of these for you.
Your VAs can make outbound calls to:
- Obtain quotes
- Compare prices
- Respond to questions
- Schedule meetings and appointments
- Provide customers follow-ups
- Conduct surveys or market research.
Phone calls can level up your brand perception.
Remote assistance is often available 24/7, which helps your business make a good impression on first-time customers and callers. Getting a customer to call you is not easy unless it is for a complaint. You invest time and money in marketing efforts to attract them, and the worst you can do is crappy them to the mailboxes because they called when you weren't available.
Having 24/7 availability in your business communications will help you leave a positive impression on your customers and build a long-lasting relationship.
Get a virtual assistant phone answering service tailored to your business with Ding A Ling.
Whether you need a virtual assistant to manage your meetings and business calls or a trained customer service representative, Ding A Ling will help you fulfill all your business communication needs.
Our virtual assistants are trained in every aspect of your business and will follow your instructions, ensuring personalized service in every call. So, don't waste more time promising callbacks to your clients—contact us to schedule your consultation today!