FAQs

Call Forwarding

How does call forwarding work?

You can set up your calls to forward to us whenever you'd like - all the time, only after hours, or as overflow if you can't get to your calls in time.

To manually forward your phone: Usually, dial *72 followed by your forwarding number and wait for our agent to answer, this will forward your phone to us. Dialing *73 will turn it off.
To automatically forward your phones (at set days/times or after a certain number of rings): you will have to contact your phone service provider.

We have no control over when your phones are forwarded to us or not!

Will call forwarding affect my usage?

Yes—minutes used during call forwarding count toward your monthly allowance. Our team can help you optimize how you forward calls to get the most value out of your plan.

Billing

How are my bills calculated?

Think of it like a mobile plan. You’ll have a monthly minute allowance, and any usage beyond that is billed at a simple per-minute overage rate.

Can I change my monthly rate plan if needed?

Yes, you are not stuck in any contracts with us and we can adjust your rate plan based on your call volume needs. All you would need to do is contact our billing department at bookkeeping@dingalinganswers.com.

Can I cancel my account at any time?

We ask that you provide a 30 day notice for any cancellation requests. If you'd like to cancel prior to 30 days, there will be a termination fee applied.

Where can I read your terms and conditions?

Our terms and conditions are at the bottom of each invoice you receive.

Messages

Do you have a client dashboard available?

Yes, we have a client dashboard available and you can have access to it for a nominal monthly fee. The dashboard allows you to:

View all your messages in one place
Run messages summary reports that you can export for your records
Manage your on-call schedule
Access your company's information page & make sure the information is up to date (this is what our agents use as a tool when answering your calls)

How can I make changes to my account or script?

A: You can contact us anytime by calling 800-544-4775 or emailing us at customerservice@dingalinganswers.com. We monitor this inbox 24/7. Please keep in mind that our programming department's hours are Monday- Friday 8 AM-5 PM (Eastern Time). Any programming requests could take up to 24 hours to complete.

How can I receive my messages?

We offer multiple delivery options—you choose what works best for you:

Text message
Email
Fax
A live agent can call you directly
Voicemail-style recordings
Multiple recipients, multiple methods
Secure Messaging App

Will I get messages in real time?

Yes! We send your messages as soon as the call ends. Fast and reliable every time.

Do you offer HIPAA-compliant secure messaging?

Yes. We are fully HIPAA-compliant and trained to support clients in the medical and healthcare industries.

Do you capture Caller ID?

Absolutely. We collect caller ID for every call. If a caller blocks their number, we’ll ask for it as part of our script.

Disaster Recovery

What happens during a disaster or outage?

We’ve got your back. With multiple backup systems and flexible call forwarding methods, we help you stay open and responsive—even during a storm or emergency.

U.S.-Based Service

Are your agents located in the U.S.?

Yes! 100% of our agents are based in the United States. All speak fluent English, and many are bilingual in Spanish and English.

New Account Setup

How do I test my new account?

To make a test call on your new account, just dial the forwarding number we provide to you. This will allow you to reach one of our agents who will go through your script.

Need help with something not listed here? Reach out anytime—we’re happy to walk you through it!